SHIPPING POLICY
Thank you for choosing our chocolates! We are committed to delivering your sweet treats in the best condition possible. Please review our shipping policy below:
Processing Time: Orders are processed within 1-3 business days from the time of purchase. Orders placed on weekends or holidays will be processed the following business day.
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Shipping Rates & Delivery Time: We offer standard shipping within the United States. Shipping costs are calculated at checkout based on your location. Delivery times vary depending on your address but typically range from 3-7 business days for most locations. Please note that delivery times are estimates and may vary based on carrier conditions, weather, and holidays.
Packaging: We take extra care in packaging our chocolates to ensure they arrive in perfect condition. During warmer months, we may include ice packs or special packaging to keep your chocolates cool during transit.
Shipping Locations: We currently ship within the United States. Please contact us if you are interested in international shipping.
Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.
Damaged or Lost Packages: If your chocolates arrive damaged or you believe your package has been lost, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.
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If you have any questions or need assistance with your order, feel free to contact our customer service team. Thank you for choosing our chocolates! We hope they bring you sweetness in every bite.
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RETURN POLICY
We want you to love every bite of our chocolates! However, if for any reason you are not satisfied with your order, please review our return policy:
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Returns & Exchanges: Due to the perishable nature of our chocolates, we do not accept returns or exchanges once the order has been shipped or delivered. If your chocolates arrive damaged or are defective, please contact us within 7 days of receiving your order. We will gladly offer a replacement or refund for any damaged items.
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PAYMENT METHOD
We strive to offer a convenient shopping experience with a variety of payment options. Currently, we accept the following methods of payment:
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Credit and Debit Cards: Visa, MasterCard, American Express, Discover
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PayPal
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Apple Pay
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Google Pay
All payments are securely processed to ensure your information is kept safe.
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WHOLESALE INQUIRIES
We are proud to offer our delicious chocolates to retailers, cafes, and other businesses interested in carrying our products. If you are a wholesaler and would like to inquire about bulk purchasing, please reach out to us at info@suzanneschocolate.com for more information. We offer competitive pricing, flexible ordering options, and support to help you bring our indulgent treats to your customers. We look forward to partnering with you!
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